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STORE POLICIES
customer care
There's nothing worse than getting excited about something you've purchased (or want to purchase) and not receiving clear communication about your order. That's why we make a significant effort to communicate from Step A to Step Z in the buying process. Most of our information about processing, shipping, returns, custom orders—pretty much the whole shebang—can be found online, but if you have questions don't hesitate to reach out! You can either submit a contact form request, shoot us an email at chat@discofreak.co, or use that nifty little widget in the bottom right corner to get squared away.
privacy & safety
Worried about privacy when you enter payment and shipping details? Don't fret! We use PayPal to keep our customers' info safe and secure. We'll never spam your shipping address with annoying flyers or sell your info to any third parties, but you will get emails with updates about your order. If you subscribe to our newsletter, you'll get the occasional email blast announcing new product lines or sales.
wholesale
Wanting to stock up on large quantities of our stuff to resell? Shoot us a message! We can chat about discounts for large orders, or set up a recurring order.
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ambassadors
Loving the vibes? Want to connect and discuss how we can help build brands, images and cross-promote? Slide into our DMs!
If you're an individual looking to become an ambassador, apply to our BFF Program.
If you're an artist or team interested in sponsorship or becoming ambassadors we're down to chat about options.
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custom orders
We love the challenge of a custom order! Whether you're a company or team in need of coordinated design, or a solo ultra-babe wanting to rock custom threads, we will make it happen! Please review our notes below:
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IMPORTANT, even for "small" custom orders: we recommend initiating the process at least six weeks in advance if you need your items by a particular date. This stretch of time accommodates the design process between designer and client, material sourcing, construction and shipping to client (with a little extra cushion thrown in). For large orders we may need a bit extra, too, to make sure everything is perfect for you.
We can make magic happen on a faster timeline, as long as the client understands material limitations. Specific fabric requests which cannot be sourced locally may require rush fees for delivery to the studio; there may be rush fees for delivery of the final product to you, as well.
DEPOSITS & CONCEPT FEES: unless you're ordering a pre-existing design in a new fabric combo, most of our custom clothing works require a concept fee and subsequent deposit. The design fee covers efforts dedicated to the digital rendering and sourcing of your materials; any initial deposit goes strictly toward the material cost, and remaining balance is due before your threads ship out.
Visit our Portfolio to view examples of custom works, or click here to learn about our two custom order routes.
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payment methods
For online payments: we accept credit and debit cards via PayPal or Afterpay
For offline payments: we accept Zelle, Venmo and CashApp (and direct bank transfers for custom orders)
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There are three payment options during checkout:
- PayPal
- Afterpay
- Offline
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IF USING OFFLINE PAYMENTS it is best to initiate the transaction when placing your order, as production does not begin until full payment is received. Payment can be sent to info@discofreak.co on the following platforms: Zelle, Venmo, CashApp. If payment is not received around the time your order is placed we will contact you directly via email. Be sure to check spam if you're waiting to hear from us, but haven't within 24 hours of placing your order.
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For more information about how Afterpay works, click here.
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returns
Changed your mind about a purchase? We hope it doesn't happen but we've been there! To initiate a return please email us at chat@discofreak.co. Include helpful info like the original order number, the name of the item, and let us know if there's something wrong or you've just had a change of heart. As a small business we cannot reimburse for return shipping costs, we hope you understand. Your refund will be the item amount less the shipping fee and there are two options:
(1) We can provide you with a return label and debit the amount from your refund
(2) You can handle return shipping on your own, and your refund will be for the full amount of the item and original shipping. If you choose this option, be sure to send with tracking as we are not responsible for packages lost in transit.
Keep in mind we do not accept returns for custom orders. If you've requested something fitted to your specifications or in a particular fabric, it's unlikely it will work for someone else and as such is now yours forever (unless you can find it a new home).
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rush fees
Custom orders should be initiated at least six (6) weeks before your scheduled event. This timeline allows us to source any special materials, and provides a shipping buffer for your order to arrive in a timely manner.
We can make magic happen on a faster timeline, as long as the client understands material limitations. Specific fabric requests which cannot be sourced locally may require rush fees for delivery to the studio, there may be rush fees for delivery of the final product to you, and depending on the expected delivery date there may be a percentage fee applied to the order subtotal.
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Percentage fees allow us to prioritize your order in the production queue, and are nonnegotiable. The percentage will be calculated based on the amount of time between the order deposit date and expected delivery date. See the table below for a guideline on rush fees to expect.
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Rush orders will have a deposit deadline, which must be met to secure your concept and place in the production queue. We recommend submitting payment for the full balance in advance, to ensure your order can be released for shipment as soon as possible. No matter the agreed upon ship date, payment is due in full prior to shipment release.
